Need help with Movable Type?

As you probably know, Movable Type is a powerful application, and sometimes we can't even anticipate all the clever ways that the community comes up with to create blogs or publish websites. Given all the options available, it's inevitable that sometimes you might have a question or a problem that isn't addressed in the user manual or the knowledge base.

In fact, most of us who work on Movable Type get questions from friends, family, and even complete strangers about the clever or crazy things they want to do. Sometimes, it's just looking for help in the fight against comment spam. Other times it's an email to our ProNet mailing list about a potential bug or server error. And if you're like us, sometimes you just end up tearing your hair out because of a silly mistake that you won't catch until the moment you've asked someone else to help you.

Whatever the case, we've got a way to help. The best option for if you're having problems is to file a support ticket with our support team. Since most people have never seen what the process looks like, we thought we'd give you a tour.

Technical support packages for Movable Type have been around for a few years now. If you have a paid license for Movable Type and either a problem or a question that a user manual and knowledge base search doesn't satisfy, don't be shy about using the ticket system.

Filing a help ticket

To file a help ticket, you simply need to log into your account via TypeKey. You can always find a link to your account in the "Current Users" section of the Movable Type homepage (as seen above).

Once logged in, you will see a box to the right labelled "Help & Support" (as shown at the top of this article) with links to the knowledge base and the ticket system. Simply click on the "Open a new ticket" link and you're ready to submit your help request. (screenshot). (You might want to take a look at the always-helpful support ticket guidelines before filing a ticket.)

Once you submit a ticket to our tech support team, you will be shown a listing of all of your open tickets, the date on which they were created and their current status which will either "Awaiting Staff response" or "Awaiting User response".

From there you can click on any ticket in order to see the details of that ticket (screenshot) including any response from our technical support team. From there you can also close tickets and view your previously closed ticket (screenshot).

Supporting the Community

We're very proud of our support offerings at Six Apart because you've told us often how much you appreciate being able to get your problems solved or your questions answered quickly by professionals instead of having to dig around on the web. As far as we're concerned, if you spend more time blogging than you do working on your blog software, we've done our jobs.

If you'd like to take advantage of our technical support offering but don't have a paid license yet, we have an array of them for individuals, commerical use, schools and non-profit organizations. As always, if you have any trouble finding the right license, don't hesistate to drop us a line and we'll help you with something that fits your needs.